1. Refund eligibility
Refunds follow Paddle’s Refund Policy and applicable statutory consumer rights. Under Paddle’s policy, consumers in South Korea may cancel within 7 days of the transaction date and request a full refund.
For discretionary refunds, Paddle reviews requests submitted within 14 days of a transaction on a case-by-case basis; approval is not automatic or guaranteed. Moruna does not offer an additional voluntary refund guarantee. Applicable statutory consumer rights take precedence. See the official policy below for country-specific rights and exceptions.
Paddle Refund Policy2. Requesting a refund
Request a refund through your receipt’s support link or paddle.net. Contact Moruna for service questions. Include your account email and transaction identifier, but never send card numbers, security codes, or login codes.
Paddle payment support3. Canceling your subscription
Cancel in the Paddle customer portal to stop future renewal charges. Scheduled cancellation keeps access through the paid period; it does not by itself refund past payments. Request a refund separately.
4. Access and consumer rights
When your subscription ends, the free document limit applies. We do not delete saved records merely because your subscription ends while you are over the limit. This policy does not reduce withdrawal or refund rights under applicable law.